Policy Statements

Privacy Notice

When individuals contact  Farnham Repair Café (FRC) website via the contact form the external server will keep a record of the information supplied as well as sending the contents of the message to the site administrator. This means that there is a record of all contacts and requests on the external server that the site administrator can access and or delete at any time. For those individuals that use the Repair Café Carbon Calculator and a request report on carbon dioxide (CO2) emissions associated with repairs to be sent by email, personal emails and data associated with the email request will be collected. The results data collected is anonymised and aggregated for analytical purposes. No email addresses that are collected will be shared with third parties or used for any other purpose other than sending the results report to the individual.

To align with government guidance, FRC have developed a policy covering personal data usage related to COVID-19 testing and tracing. To download the policy please click here.

Cookie Policy

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved. Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use. Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:

  • to track how you use our website
  • to record whether you have seen specific messages we display on our website
  • to keep you signed in our site
  • to record your answers to surveys and questionnaires on our site while you complete them
  • to record the conversation thread during a live chat with our support team


Farnham Repair Café (FRC) website is hosted by The Centre for Sustainable Design ® (CfSD) based at the University for the Creative Arts (UCA) on an external server. The information contained on the FRC website and any data contained within and result outputs from the Repair Café Carbon Calculator (the “Service”) is for general information and/or educational purposes only and should not be used as the basis on which to make any decisions. FRC, UCA and any third-party service provider used to develop the “Service” assumes no responsibility for errors or omissions in the contents of the “Service”. 

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